Refund policy

We have a 14-day return policy. This means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at info@nassauappliances.nl. Please note that returns must be sent to the following address: De Rotstuin 22, Apeldoorn.

If you have any questions about returns, you can always contact us at info@nassauappliances.nl.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess the issue and make it right. This must be reported within 24 hours.

Costs and Risk
Returning an order is entirely at the customer’s own expense and risk. This means that the customer is responsible for the shipping costs of returning the package.

Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

Unfortunately, sale items or gift cards cannot be returned.

14-Day Cooling-Off Period in the EU
Notwithstanding the above, if the goods are being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
Once we have received and inspected your return, we will notify you and let you know whether the refund has been approved. If approved, you will automatically be refunded to your original payment method within ten business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.

Please contact us at info@nassauappliances.nl if more than 15 business days have passed since we approved your return.